1. Overview
This Privacy Policy explains how LiveGen collects, uses, stores, and protects information when you use livegen.app and related creator streaming features. LiveGen helps creators connect social accounts, view live account information, audience metrics, and stream integrations.
2. Information We Collect
Depending on how you use LiveGen, we may collect:
- account information such as your name, username, email address, and avatar;
- authentication information from login providers such as Google;
- connected platform information such as channel IDs, handles, display names, avatars, public profile data, subscriber or follower counts, viewer counts, likes, and live chat messages where permitted by the platform;
- OAuth access tokens, refresh tokens, scopes, token type, and expiration data;
- technical information such as requests, browser type, device information, logs, and error diagnostics.
3. How We Use Information
We use information to:
- provide account login and authentication;
- connect creator accounts to supported third-party platforms;
- display live profile, audience, stream, and chat information inside LiveGen;
- refresh tokens and maintain authorized integrations;
- improve reliability, troubleshoot issues, and protect the service;
- comply with legal, security, and platform requirements.
4. OAuth Tokens and Platform Data
When you connect a third-party platform, LiveGen receives authorization tokens from that platform. Tokens are stored in encrypted form and used only to provide the integration features you authorize, such as reading profile information, channel information, live status, metrics, or chat data where available.
5. Sharing of Information
We do not sell personal information. We may share information with service providers that help us operate LiveGen, with connected platforms when required to provide integrations, or when necessary to comply with law, protect rights, prevent abuse, or secure the service.
6. Third-Party Services
LiveGen integrates with third-party platforms and APIs. Those services process information according to their own privacy policies and developer terms. You can revoke platform access through LiveGen settings or directly in the relevant platform account settings.
7. Data Retention
We keep information for as long as needed to provide LiveGen, maintain your integrations, comply with legal obligations, resolve disputes, and enforce our terms. If you disconnect a platform, we stop using its tokens and may retain limited records needed for security, diagnostics, and compliance.
8. Security
We use technical and organizational measures designed to protect information, including encrypted storage for connected platform tokens. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices
You may disconnect social platform integrations, revoke app access through the connected platform, or request deletion of your LiveGen account data. Some information may be retained where required for security, legal, or operational reasons.
10. Contact
Questions or privacy requests can be sent to support@livegen.app.